When you find the right chatbot for your business, you can use them to do the work for your customer support team. Most brands will automate DMs by using a chatbot. Whether it’s for frequently asked questions, shipping information, promotional offers, or your extended family asking when you’ll get married. You can automate any type of message you like. What are automated DMs?Īutomated DMs are pre-set responses sent to people who direct message you on social media. Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand, including greetings, partnership requests, FAQ responses, replies to complaints, and more.
